IMPORTANT INFO
Here at Barkers Lodge were not just pet people, we are a family! We will go above and beyond to make sure you and your Furry Friends have a truly exceptional experience! Nothing less than extraordinary is acceptable.
In order to book onto any of our services you will need to be registered with us. You can do this online, through our 'Online Booking page' . We will then book you in for a consultation, at a time that is most convenient for you. We will help you fill in your registration documents, Show you around and answer any questions you might have. Your pooch's happiness is our number one priority. During the consultation, we learn what they like and dislike and always treat them with kindness and patience. Don't worry, we never charge extra for snuggles - it’s included.
If you would like to board with us, or drop your furry friends off for a run around in our day boarding, then there are additional pieces of information we need. Such as an up to date Vaccination card for each pet and Kennel cough. All vaccinations must have been carried out at least 14 days prior to your stay and must remain valid for the duration of your stay.
Please note Photocopies will not be accepted.
At present we are unable to take on any Large or Giant breed's, Reactive dogs, Or dogs on medication. We apologise for any inconvenience.
FREQUENTLY ASKED QUESTIONS
The Answers You Need
We understand that your pets are like family, and it’s our top priority to make you feel comfortable with the care we provide them. To make sure all your questions are answered, we’ve included our FAQs below.
WHAT DO YOU SUPPLY FOR OVERNIGHT BOARDING, IN YOUR LUXURY PET HOTEL?
HOW CAN I CHECK ON MY PET DURING THEIR STAY?
Follow us on social media, your pet may pop up on their from time to time, or give us a call and well update you with every last detail!....
We will do anything to make sure both you and your furry friend have a truly exceptional experience whilst staying with us.
HOW DO I PAY?
Everything and anything they need, trust us when we say 'they wont even notice your gone'
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Fresh water (you supply the food)
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Home made cookies from our very own AGA
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Lots of cuddles and attention
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Luxurious rooms
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Ensuite Runs
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Choice to have calming ambient music playing 24/7 through there very own personal speaker, all built in!
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24/7 CCTV
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and the list goes on with so much more!, why not take a look at our optional extras and get their tails wagging!
MY PET HAS A SPECIAL DIET. CAN THEIR NEEDS BE ACCOMMODATED?
WHAT IS YOUR CANCELATION POLICY?
For boarding a 50% deposit is required to confirm the booking. This must be paid within 24 hours. If not received your booking will be cancelled. Fees may still apply.
Remaining balance will need to be paid on Check-in.
For Day boarding the full amount is required to confirm the booking. This must be paid within 24 hours. If not received your booking will be cancelled. Fees may still apply.
All deposits are non refundable and non transferable once paid.
Of course! We will do our upmost to accommodate any dietary requirements you may have, including RAW. Please feel free to pick up the phone and call us to discuss more...
Unfortunately at present we are unable to take on any dogs that require medication.
Boarding & Day-care
Please refer to your T&C'S.
Luxury Pet Spa & Grooming
If you miss your groom appointment or cancel less than 72 hours before your appointment, then you will be liable for the full cost of the groom. No future appointments will be made until the account has been settled.
Lateness will not be tolerated. If you are more than 5 minutes late your Grooming/Boarding booking will be cancelled immediately and you will still be liable for the full cost. Please add on extra time to your travel, to allow for traffic and any other disturbances.
Please note we operate on a 4, 5 and 6 weekly appointment basis. We do not offer One-off grooms and advise that you book at least 6 months in advance to avoid disappointment. For those who have been groomed by ourselves and have not rebooked, there will be a £5 per week charge after the 6 week period has lapsed.
FEAR OF ABANDONMENT, FAILURE TO COLLECT, SPONTANEOUS DECISION, INCLUDING BUT NOT LIMITED TO, THE DOGS OWNER/CARER/PERSON RESPONSIBLE/INDIVIDUAL DROPPING OFF, THAT THEY NO LONGER WANT THE DOG OR HAVE NOTHING TO DO WITH THE DOG.
Should the above or similar occur, whether or not any monies/contracts have been exchanged. Then either the Owner/Carer/Persons responsible/Individual dropping off the dog, will be given 24 hours to collect the dog. Should the dog then not be collected. The the dog in question will no longer be able to remain in Barkers Lodge and the next relevant steps will be taken. Barkers Lodge reserve the right to with hold information and end communication once the collection time has lapsed.
Please remember dogs are for life and not a mater of conveinince. there are steps in which you can take, should you decide you no longer want them/him/her. Thus eliminating any undue stress on either party.
Still have questions? Get in touch and we’ll get back to you ASAP.